Frequently Asked Questions
Discover everything you need to know about our handcrafted limited-edition eyewear.
What makes Jacques Marie Mage frames unique?
Each pair is a limited-edition collectible, handcrafted in Japan or Italy using premium materials like 10mm block acetate and precious metals, inspired by historical motifs and cultural icons.
How long does shipping take for domestic orders?
Orders are typically processed within 1-2 business days. Standard shipping within the United States generally takes 3-5 business days, while expedited options are available at checkout.
What is your return policy?
We accept returns on unworn and unaltered frames within 14 days of delivery. Items must be returned in their original packaging, including the certificate of authenticity and cleaning cloth.
Do you offer prescription lens services?
While our online store ships frames with high-quality CR39 or mineral glass lenses, we recommend visiting an authorized optical partner to have custom prescription lenses fitted to your frames.
How do I know if a frame will fit me?
Detailed measurements, including lens width, bridge width, and temple length, are provided on each product page. We recommend comparing these to your current eyewear for the best fit.
Are the frames covered by a warranty?
Yes, all Jacques Marie Mage eyewear is covered by a one-year manufacturing warranty that protects against defects in materials and workmanship from the date of purchase.